Update - Our engineers are working diligently to complete the maintenance upgrade by the end of the week on 2/3.
Feb 01, 2023 - 08:14 PST
Update - We have identified the source of the issue and our engineers are working to resolve this. Should you experience any issues with your connection during this period please contact us at support@bitwave.io.
Dec 21, 2022 - 23:29 PST
Identified - We are currently servicing our Bitgo Connection for enhanced performance for our users.
Should you experience any issues with your connection during this period please contact us at support@bitwave.io.
Dec 21, 2022 - 23:27 PST
Identified - We are working diligently on resolving this issue with our service provider and expect to have this in good order by the end of the week.
Feb 01, 2023 - 08:10 PST
Investigating - We are investigating an outage with one of our service providers which may cause delays in syncing new transactions. Rest assured that historical transactions in Bitwave will remain unchanged. We are actively reaching out to our service provider and we will keep our users updated as we get new information. If you have any questions please do not hesitate to reach out to support@bitwave.io.
Potentially affected blockchains: - Casper - NEAR - Filecoin - Optimism - Flow - Mina
Jan 30, 2023 - 09:06 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 2023 - 08:38 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 2023 - 08:36 PST
Update - We are continuing to work on a fix for this issue.
Oct 27, 2022 - 19:03 PDT
Identified - We found that some transactions which previously were not showing any errors are now showing errors. Be assured that the errors are not client impacting, that your data is saved and transactions are unaffected. Our engineers are already working on a fix.
We apologize for the inconvenience and kindly request your patience as we resolve the issue. If you have any questions please do not hesitate to reach out to support@bitwave.io.
Examples of the errors may include: "Bad Transaction Type (30)" "Simple Accounting Transactions must have a single value object …" "Accounting detail points to non-accounting connection…"
Oct 27, 2022 - 18:57 PDT
Bitwave App
?
Operational
90 days ago
99.99
% uptime
Today
Address API
?
Operational
90 days ago
100.0
% uptime
Today
Accounting Connections
?
Operational
90 days ago
100.0
% uptime
Today
QuickBooks
Operational
90 days ago
100.0
% uptime
Today
NetSuite
Operational
90 days ago
100.0
% uptime
Today
Xero
Operational
90 days ago
100.0
% uptime
Today
Sage
Operational
90 days ago
100.0
% uptime
Today
Blockchain Syncers
Degraded Performance
90 days ago
100.0
% uptime
Today
Aptos
Operational
90 days ago
100.0
% uptime
Today
Avalanche C-Chain
Operational
90 days ago
100.0
% uptime
Today
Binance Smart Chain
Operational
90 days ago
100.0
% uptime
Today
Bitcoin
Operational
90 days ago
100.0
% uptime
Today
Bitcoin Cash
Operational
90 days ago
100.0
% uptime
Today
Casper
Degraded Performance
90 days ago
100.0
% uptime
Today
CELO
Operational
90 days ago
100.0
% uptime
Today
DASH
Operational
90 days ago
100.0
% uptime
Today
Ethereum
Operational
90 days ago
100.0
% uptime
Today
EOS
Operational
90 days ago
100.0
% uptime
Today
Filecoin
Operational
90 days ago
100.0
% uptime
Today
Flow
Operational
90 days ago
100.0
% uptime
Today
Klaytn
Operational
90 days ago
100.0
% uptime
Today
Mina
Degraded Performance
90 days ago
100.0
% uptime
Today
NEAR
Operational
90 days ago
100.0
% uptime
Today
HECO
Operational
90 days ago
100.0
% uptime
Today
ImmutableX
Operational
90 days ago
100.0
% uptime
Today
Oasis
Operational
90 days ago
100.0
% uptime
Today
Polygon
Operational
90 days ago
100.0
% uptime
Today
Solana
Operational
90 days ago
100.0
% uptime
Today
Stacks
Operational
90 days ago
100.0
% uptime
Today
Terra Classic
Operational
90 days ago
100.0
% uptime
Today
Exchange Syncers
Under Maintenance
90 days ago
99.9
% uptime
Today
Binance
Operational
90 days ago
98.32
% uptime
Today
Bitfinex
Operational
90 days ago
100.0
% uptime
Today
Bittrex
Operational
90 days ago
100.0
% uptime
Today
FTX
Operational
90 days ago
100.0
% uptime
Today
PrimeTrust
Operational
90 days ago
100.0
% uptime
Today
Coinbase Custody
Operational
90 days ago
100.0
% uptime
Today
Coinbase PRO
Operational
90 days ago
100.0
% uptime
Today
Coinbase Prime
Operational
90 days ago
100.0
% uptime
Today
Kraken
Operational
90 days ago
100.0
% uptime
Today
ItBit
Operational
90 days ago
100.0
% uptime
Today
Bitstamp
Operational
90 days ago
100.0
% uptime
Today
Gemini
Operational
90 days ago
100.0
% uptime
Today
Paxos
Operational
90 days ago
100.0
% uptime
Today
SFOX
Operational
90 days ago
100.0
% uptime
Today
BitGo
Under Maintenance
90 days ago
100.0
% uptime
Today
NYDIG
Operational
90 days ago
100.0
% uptime
Today
Anchorage
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Feb 1, 08:11 PST
Update -
We will post an update should we hear anything different from Gemini.
Jan 12, 12:34 PST
Identified -
Gemini has announced that they have deactivated Gemini Earn and as a result new transactions may not appear in Bitwave. Should you experience any issues with your connection please do not hesitate to contact us at support@bitwave.io.
Resolved -
This incident has been resolved.
Jan 25, 12:07 PST
Update -
We are continuing to work on a fix for this issue.
Jan 24, 12:12 PST
Update -
We expect to have this issue resolved by end of day 1/24/23.
Jan 24, 13:29 PST
Identified -
We have identified some customers with transfer type transactions may have duplicate transactions showing. We are actively working on a resolution for this. Should you experience any issues with your connection please do not hesitate to contact us at support@bitwave.io.
Jan 21, 09:18 PST
Resolved -
This issue has been resolved for duplicate transactions.
Jan 24, 12:12 PST
Update -
We expect to have this issue resolved by end of day 1/21/23.
Jan 21, 13:29 PST
Update -
We have noted some customers may have duplicate transactions for trades. We are actively working on correcting and should you experience any issues please do not hesitate to contact us at support@bitwave.io.
Jan 21, 09:16 PST
Identified -
We have identified an issue that results in tokens displaying in the incorrect wallets for some customers. We have isolated the cause and are working on correcting. Should you experience any issues with your connection please do not hesitate to contact us at support@bitwave.io.
Jan 6, 15:06 PST
Resolved -
This incident has been resolved.
Jan 20, 12:10 PST
Update -
We are continuing to investigate this issue.
Jan 12, 08:38 PST
Update -
We are continuing to investigate this issue.
Jan 12, 08:36 PST
Investigating -
We are investigating an issue with the "Register Report" where the report is missing transactions or not populating for some clients. We are working around the clock to identify the root cause of the issue. Please email support@bitwave.io if you are experiencing issues with your Register Report.
Jan 12, 08:35 PST