Monitoring - FTX have shutdown their API connection due to bankruptcy, which means we are no longer able to sync new transactions or add any new FTX connections into Bitwave. Rest assured, historical transactions before November 11, 2022 will still be saved in Bitwave. Users can still categorize and reconcile these transactions.
In addition, we noticed that previous FTX borrow transactions contain incomplete data from FTX which results in incorrect balance reports for customers. We are going to temporarily categorize all FTX borrow transactions as IGNORED so that user balances are not affected.
If you have any questions about your FTX account please reach out to support@bitwave.io.
Nov 14, 2022 - 12:50 PST
In addition, we noticed that previous FTX borrow transactions contain incomplete data from FTX which results in incorrect balance reports for customers. We are going to temporarily categorize all FTX borrow transactions as IGNORED so that user balances are not affected.
If you have any questions about your FTX account please reach out to support@bitwave.io.
Nov 14, 2022 - 12:50 PST
Update - We are continuing to work on a fix for this issue.
Oct 27, 2022 - 19:03 PDT
Oct 27, 2022 - 19:03 PDT
Identified - We found that some transactions which previously were not showing any errors are now showing errors. Be assured that the errors are not client impacting, that your data is saved and transactions are unaffected. Our engineers are already working on a fix.
We apologize for the inconvenience and kindly request your patience as we resolve the issue. If you have any questions please do not hesitate to reach out to support@bitwave.io.
Examples of the errors may include:
"Bad Transaction Type (30)"
"Simple Accounting Transactions must have a single value object …"
"Accounting detail points to non-accounting connection…"
Oct 27, 2022 - 18:57 PDT
We apologize for the inconvenience and kindly request your patience as we resolve the issue. If you have any questions please do not hesitate to reach out to support@bitwave.io.
Examples of the errors may include:
"Bad Transaction Type (30)"
"Simple Accounting Transactions must have a single value object …"
"Accounting detail points to non-accounting connection…"
Oct 27, 2022 - 18:57 PDT
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