Monitoring - FTX have shutdown their API connection due to bankruptcy, which means we are no longer able to sync new transactions or add any new FTX connections into Bitwave. Rest assured, historical transactions before November 11, 2022 will still be saved in Bitwave. Users can still categorize and reconcile these transactions.

In addition, we noticed that previous FTX borrow transactions contain incomplete data from FTX which results in incorrect balance reports for customers. We are going to temporarily categorize all FTX borrow transactions as IGNORED so that user balances are not affected.

If you have any questions about your FTX account please reach out to support@bitwave.io.

Nov 14, 2022 - 12:50 PST
Update - We are continuing to work on a fix for this issue.
Oct 27, 2022 - 19:03 PDT
Identified - We found that some transactions which previously were not showing any errors are now showing errors. Be assured that the errors are not client impacting, that your data is saved and transactions are unaffected. Our engineers are already working on a fix.

We apologize for the inconvenience and kindly request your patience as we resolve the issue. If you have any questions please do not hesitate to reach out to support@bitwave.io.

Examples of the errors may include:
"Bad Transaction Type (30)"
"Simple Accounting Transactions must have a single value object …"
"Accounting detail points to non-accounting connection…"

Oct 27, 2022 - 18:57 PDT
Bitwave App ? Operational
90 days ago
100.0 % uptime
Today
Address API ? Operational
90 days ago
100.0 % uptime
Today
Accounting Connections ? Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
NetSuite Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Operational
90 days ago
100.0 % uptime
Today
Blockchain Syncers Operational
90 days ago
100.0 % uptime
Today
Bitcoin Operational
90 days ago
100.0 % uptime
Today
Ethereum Operational
90 days ago
100.0 % uptime
Today
EOS Operational
90 days ago
100.0 % uptime
Today
DASH Operational
90 days ago
100.0 % uptime
Today
CELO Operational
90 days ago
100.0 % uptime
Today
Polygon Operational
90 days ago
100.0 % uptime
Today
Avalanche C-Chain Operational
90 days ago
100.0 % uptime
Today
Mina Operational
90 days ago
100.0 % uptime
Today
Binance Smart Chain Operational
90 days ago
100.0 % uptime
Today
HECO Operational
90 days ago
100.0 % uptime
Today
Solana Operational
90 days ago
100.0 % uptime
Today
Terra Classic Operational
90 days ago
100.0 % uptime
Today
Oasis Operational
90 days ago
100.0 % uptime
Today
Filecoin Operational
90 days ago
100.0 % uptime
Today
Casper Operational
90 days ago
100.0 % uptime
Today
Stacks Operational
90 days ago
100.0 % uptime
Today
Exchange Syncers Operational
90 days ago
99.77 % uptime
Today
Binance Operational
90 days ago
98.11 % uptime
Today
Bitfinex Operational
90 days ago
100.0 % uptime
Today
Bittrex Operational
90 days ago
100.0 % uptime
Today
FTX Operational
90 days ago
99.99 % uptime
Today
PrimeTrust Operational
90 days ago
100.0 % uptime
Today
Coinbase Custody Operational
90 days ago
100.0 % uptime
Today
Coinbase PRO Operational
90 days ago
100.0 % uptime
Today
Coinbase Prime Operational
90 days ago
100.0 % uptime
Today
Kraken Operational
90 days ago
100.0 % uptime
Today
ItBit Operational
90 days ago
100.0 % uptime
Today
Bitstamp Operational
90 days ago
100.0 % uptime
Today
Gemini Operational
90 days ago
100.0 % uptime
Today
Paxos Operational
90 days ago
98.0 % uptime
Today
SFOX Operational
90 days ago
100.0 % uptime
Today
BitGo Operational
90 days ago
100.0 % uptime
Today
NYDIG Operational
90 days ago
100.0 % uptime
Today
Anchorage Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Resolved - This incident has been resolved.
Dec 5, 12:22 PST
Identified - An official announcement from Paxos states that they will be discontinuing the ItBit API connection, which we use to pull transactions from Paxos-ItBit into Bitwave. We are working with the Paxos to find a solution to continue pull transactions into Bitwave.

See the official announcement from Paxos here: https://help.paxos.com/hc/en-us/articles/8292238971028-Migrating-from-itBit-v1-to-Paxos-v2-API

Oct 31, 07:57 PDT
Update - We are continuing to investigate this issue.
Oct 24, 11:52 PDT
Investigating - We are investigating an outage in the Paxos API and do not believe the issue to be coming from the Bitwave end. We will update our status once we have additional information and have identified the root cause. If you are experiencing any issues with your Paxos connection please send us an email at support@bitwave.io.
Oct 18, 12:14 PDT
Resolved - This incident has been resolved.
Dec 5, 12:21 PST
Identified - Binance.com (not Binance.us) has stated that they are no longer supporting API services for USA based IP addresses. As a result, Bitwave currently cannot connect to any Binance related services, including transaction syncing or pricing, because we are based in the USA. What this means is new Binance transactions will not sync and assets using Binance-sourced pricing will not be priced. Though rest assured, all historical transactions and historically priced transactions that have been previously saved into Bitwave and will remain unaffected.

We are reaching out to Binance on behalf of our clients to restore service as soon as possible.

Nov 30, 12:05 PST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.