Update - Our engineers are working diligently to complete the maintenance upgrade by the end of the week on 2/3.
Feb 01, 2023 - 08:14 PST
Update - We have identified the source of the issue and our engineers are working to resolve this.
Should you experience any issues with your connection during this period please contact us at support@bitwave.io.

Dec 21, 2022 - 23:29 PST
Identified - We are currently servicing our Bitgo Connection for enhanced performance for our users.

Should you experience any issues with your connection during this period please contact us at support@bitwave.io.

Dec 21, 2022 - 23:27 PST
Identified - We are working diligently on resolving this issue with our service provider and expect to have this in good order by the end of the week.
Feb 01, 2023 - 08:10 PST
Investigating - We are investigating an outage with one of our service providers which may cause delays in syncing new transactions. Rest assured that historical transactions in Bitwave will remain unchanged. We are actively reaching out to our service provider and we will keep our users updated as we get new information. If you have any questions please do not hesitate to reach out to support@bitwave.io.

Potentially affected blockchains:
- Casper
- NEAR
- Filecoin
- Optimism
- Flow
- Mina

Jan 30, 2023 - 09:06 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 2023 - 08:38 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 2023 - 08:36 PST
Update - We are continuing to work on a fix for this issue.
Oct 27, 2022 - 19:03 PDT
Identified - We found that some transactions which previously were not showing any errors are now showing errors. Be assured that the errors are not client impacting, that your data is saved and transactions are unaffected. Our engineers are already working on a fix.

We apologize for the inconvenience and kindly request your patience as we resolve the issue. If you have any questions please do not hesitate to reach out to support@bitwave.io.

Examples of the errors may include:
"Bad Transaction Type (30)"
"Simple Accounting Transactions must have a single value object …"
"Accounting detail points to non-accounting connection…"

Oct 27, 2022 - 18:57 PDT
Bitwave App ? Operational
90 days ago
99.99 % uptime
Today
Address API ? Operational
90 days ago
100.0 % uptime
Today
Accounting Connections ? Operational
90 days ago
100.0 % uptime
Today
QuickBooks Operational
90 days ago
100.0 % uptime
Today
NetSuite Operational
90 days ago
100.0 % uptime
Today
Xero Operational
90 days ago
100.0 % uptime
Today
Sage Operational
90 days ago
100.0 % uptime
Today
Blockchain Syncers Degraded Performance
90 days ago
100.0 % uptime
Today
Aptos Operational
90 days ago
100.0 % uptime
Today
Avalanche C-Chain Operational
90 days ago
100.0 % uptime
Today
Binance Smart Chain Operational
90 days ago
100.0 % uptime
Today
Bitcoin Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash Operational
90 days ago
100.0 % uptime
Today
Casper Degraded Performance
90 days ago
100.0 % uptime
Today
CELO Operational
90 days ago
100.0 % uptime
Today
DASH Operational
90 days ago
100.0 % uptime
Today
Ethereum Operational
90 days ago
100.0 % uptime
Today
EOS Operational
90 days ago
100.0 % uptime
Today
Filecoin Operational
90 days ago
100.0 % uptime
Today
Flow Operational
90 days ago
100.0 % uptime
Today
Klaytn Operational
90 days ago
100.0 % uptime
Today
Mina Degraded Performance
90 days ago
100.0 % uptime
Today
NEAR Operational
90 days ago
100.0 % uptime
Today
HECO Operational
90 days ago
100.0 % uptime
Today
ImmutableX Operational
90 days ago
100.0 % uptime
Today
Oasis Operational
90 days ago
100.0 % uptime
Today
Polygon Operational
90 days ago
100.0 % uptime
Today
Solana Operational
90 days ago
100.0 % uptime
Today
Stacks Operational
90 days ago
100.0 % uptime
Today
Terra Classic Operational
90 days ago
100.0 % uptime
Today
Exchange Syncers Under Maintenance
90 days ago
99.9 % uptime
Today
Binance Operational
90 days ago
98.32 % uptime
Today
Bitfinex Operational
90 days ago
100.0 % uptime
Today
Bittrex Operational
90 days ago
100.0 % uptime
Today
FTX Operational
90 days ago
100.0 % uptime
Today
PrimeTrust Operational
90 days ago
100.0 % uptime
Today
Coinbase Custody Operational
90 days ago
100.0 % uptime
Today
Coinbase PRO Operational
90 days ago
100.0 % uptime
Today
Coinbase Prime Operational
90 days ago
100.0 % uptime
Today
Kraken Operational
90 days ago
100.0 % uptime
Today
ItBit Operational
90 days ago
100.0 % uptime
Today
Bitstamp Operational
90 days ago
100.0 % uptime
Today
Gemini Operational
90 days ago
100.0 % uptime
Today
Paxos Operational
90 days ago
100.0 % uptime
Today
SFOX Operational
90 days ago
100.0 % uptime
Today
BitGo Under Maintenance
90 days ago
100.0 % uptime
Today
NYDIG Operational
90 days ago
100.0 % uptime
Today
Anchorage Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 08:11 PST
Update - We will post an update should we hear anything different from Gemini.
Jan 12, 12:34 PST
Identified - Gemini has announced that they have deactivated Gemini Earn and as a result new transactions may not appear in Bitwave.
Should you experience any issues with your connection please do not hesitate to contact us at support@bitwave.io.

Link to the Gemini announcement: https://www.gemini.com/earn

Jan 8, 11:03 PST
Jan 31, 2023

No incidents reported.

Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 12:07 PST
Update - We are continuing to work on a fix for this issue.
Jan 24, 12:12 PST
Update - We expect to have this issue resolved by end of day 1/24/23.
Jan 24, 13:29 PST
Identified - We have identified some customers with transfer type transactions may have duplicate transactions showing. We are actively working on a resolution for this. Should you experience any issues with your connection please do not hesitate to contact us at support@bitwave.io.
Jan 21, 09:18 PST
Jan 24, 2023
Resolved - This issue has been resolved for duplicate transactions.
Jan 24, 12:12 PST
Update - We expect to have this issue resolved by end of day 1/21/23.
Jan 21, 13:29 PST
Update - We have noted some customers may have duplicate transactions for trades. We are actively working on correcting and should you experience any issues please do not hesitate to contact us at support@bitwave.io.
Jan 21, 09:16 PST
Identified - We have identified an issue that results in tokens displaying in the incorrect wallets for some customers. We have isolated the cause and are working on correcting. Should you experience any issues with your connection please do not hesitate to contact us at support@bitwave.io.
Jan 6, 15:06 PST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Jan 20, 2023
Resolved - This incident has been resolved.
Jan 20, 12:10 PST
Update - We are continuing to investigate this issue.
Jan 12, 08:38 PST
Update - We are continuing to investigate this issue.
Jan 12, 08:36 PST
Investigating - We are investigating an issue with the "Register Report" where the report is missing transactions or not populating for some clients. We are working around the clock to identify the root cause of the issue. Please email support@bitwave.io if you are experiencing issues with your Register Report.
Jan 12, 08:35 PST
Jan 19, 2023

No incidents reported.